If you own a small business, there is a considerable chance that you use text messaging as a platform for communication. Customers are notified easier with text messages, unlike emails or other platforms of communication. Text messages are also universal, as all mobile phones have a text messaging application.
A lot could happen in a conversation, and there may be times where you want to file a complaint to a specific client due to inappropriate behavior. Because of this reason, recording and archiving text messages. There are many benefits to recording SMS conversations.
For instance, recording text messages can be used as evidence if you have litigation underway. If you record your text messages, your past conversations with your clients are more comfortable to trace. Recording text messages are also required by law. Almost all industries have some regulatory compliance regarding this matter.
If you record text messages, your company also has a system of archiving transactions for the years to come. In this way, you can have proof of every purchase that you make besides the paperwork and documents. There are many ways to archive and record text messages, and knowing them gives you an edge.
You can check this TeleMessage infographic if you want to know how to record text messages.